STORY · PRODUKTER_
Greg Brockman on ChatGPT agents in Slack: people want AI that gives them time back, not barriers
Greg Brockman, president and co-founder of OpenAI, comments on how people react negatively when ChatGPT agents contact them directly via Slack asking for help, even though those same people would happily do the work if asked by a colleague. He emphasizes that humans value human relationships and want AI to free up time or strengthen connection, not become a wedge that separates people from each other.
WHY IT MATTERS
The observation highlights a critical gap between user-centered AI design and how agents are actually experienced in practice – people want AI that supports human collaboration, not replaces it.
SOURCES
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