STORY · SELSKAPER_
ServiceNow CEO: AI must serve people, not replace them
Bill McDermott, CEO of enterprise software company ServiceNow, discusses how AI is transforming global organizations and the workforce. He argues that human connection and customer-centricity must be central when businesses adopt AI, and that AI agents will have significant impact on what the workforce looks like.
WHY IT MATTERS
ServiceNow is one of the largest players in enterprise software, and McDermott's view of AI as a tool to strengthen human work rather than replace it shapes how large organizations think about implementation. This says something important about how industry leaders understand AI transformation.
SOURCES
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